What We Collect and Why We Process It
When you open an account we collect your mobile number, email and the payment details you provide for bKash, Nagad or Rocket deposits. We process transaction records to reconcile your wallet balance, verify withdrawals and detect duplicate or suspicious activity. Device information—IP address, browser type, operating
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system—helps us secure your login and flag unusual access patterns. We use cookies to keep you logged in across sessions and remember your language preference. Support messages and chat transcripts are stored so our team can resolve your questions and track escalations. We do not sell
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your personal data to third parties. All processing depends on your local law and the eligible regions where our service is available; if local regulations restrict data collection or cross-border transfer we adjust our practices accordingly. Retention periods vary by data type: transaction logs are kept
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for financial reconciliation and compliance checks, login records for security audits, and support tickets until resolution plus a short archive window. You can request a copy of your data, ask us to correct inaccuracies or delete your account by contacting support through the channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.